Plugwise takes its responsibilities very seriously regarding the correct and legitimate way of handling privacy- sensitive information of its customers.
We guarantee the privacy of all Plugwise-users.
Plugwise is responsible for correctly processing all personal data collected through the website www.plugwise.com and www.myplugwise.com, at concluding a purchase agreement with Plugwise and when using the Plugwise system.
Personal- and consumption data
Through our website or otherwise Plugwise receives personal information of its users. Inter alia at registration with Plugwise, at registration for obtaining the newsletter, at request for a quotation, at placing an order, when installing the Plugwise-software, or in using the Plugwise system.
When a Plugwise system is directly purchased through the Plugwise-webshop, Plugwise acquires inter alia the IP address and information that have been provided to Plugwise, including name, address, email address and possible account information. These details are never Plugwise automatically linked to the consumption data that have been possibly generated by using the Plugwise products
All personal data are processed by Plugwise if the user has given his explicit consent.
When a customer takes the Plugwise system and included software into use, Plugwise receives besides his email-address, the country where the user resides or its business is located, the 5 digits of the zip code (Germany)/6 digits of the zip code (UK), the license code connected to the Plugwise-software as well as the (technical) anonymous data derived from the energy consumption of the appliances that have been connected with the Plugwise system including information on the electrical equipment the customer used, when these devices are used and the duration of use. These data are delivered to Plugwise as aggregated data and are never real time-data.
Plugwise removes the link between the license code and e-mail immediately after activating the software.
The e-mail address is used only for sending information about software updates.
These technical consumption-data are used by Plugwise to improve and extend the functionality of its products with the ultimate goal: a better environment and a sustainable world.
License terms
Plugwise has drawn up License terms containing conditions governing the use of the Software (the software) belonging to the Plugwise products.
These License Terms can be downloaded from the website www.plugwise.com.
Article 6 of these conditions explicitly states that Plugwise always receives technical (consumption) data of all those devices that are connected with Plugwise products. These data are always stored anonymously and can therefore never be used to trace any natural person in a household and / or undertaking unless the user has expressly consented to linking the consumption data with the personal Information.
Before a Plugwise product can be purchased via the Plugwise-website, the buyer is requested to explicitly agree with the License Terms by placing a 'tick' in the appropriate box.
Non-acceptance of the License Terms implies that the purchasing-process is discontinued.
When the Plugwise software (Source) is taken into use and with each new update, the user is requested to also explicitly agree with the License Terms. In case of non-acceptance of these conditions, the download process of the software will be interrupted.
If a user in any way prevents the process of sending the technical consumption-data to Plugwise, the user forfeits the right to receive any updates of the software.
The (anonymous) consumption-data are collected at a location that is physically separate from the location where the personal information is stored. Mutual linking is excluded.
We guarantee that all information submitted by users is protected using the latest techniques.
Furthermore we refer to our Privacy & Cookie policy that can be downloaded from the Plugwise-website
Plugwise International B.V. (NL)
Plugwise LTD. (UK)
Plugwise GmbH (DE)
2012